Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Great location
Helpful staff
Small rooms
Heating issues
8.4/10
Great
Rooms
6.8
Location
9.5
Service
7.5
Dining
6.4
Guest reviews
8.4/10
based on 55 reviews
7.8
7.8/10based on 1578 reviews
Walter
United States of America,
January
2025
8.8/10
The hotel has a great location, just a short walk from Hakodate Station and close to many local shops and eateries. The rooms are brighter than other APA hotels I've been to, and the staff is generally friendly. However, the service can feel a bit inconsistent, especially when it comes to how they treat foreign guests. Overall, it offers good value for money but there's room for improvement in the service and dining experiences.
Rooms
8.0
The rooms were fairly small but had everything I needed, and I found them brighter than other APA hotels.
Service
7.0
The staff was super nice, though I did notice they tended to watch over me a bit too closely at the buffet.
Location
9.0
The location was fantastic, only a five-minute walk from Hakodate Station and close to a convenience store. There are so many fascinating shops and Izakayas nearby, especially ones selling fresh marine products.
Dining
7.0
I didn't have any complaints about the food; it was decent but nothing to rave about.
Facilities
7.0
The facilities were adequate, nothing luxurious, but I had no major issues.
Sean
United States of America,
January
2025
9.2/10
I had a pleasant stay at the hotel with a great location just a short walk from the main station and vibrant local shops. The room was quite small for two people, but it was clean and well equipped, which made my short stay comfortable. The service was friendly and helpful, but I did notice a slight difference in how foreigners were treated. Overall, it offered good value for money, though it could use some improvement in heating during my stay.
Rooms
7.0
The room was very small for two people but was clean and well equipped. Despite setting the heating to 30 degrees, it was not warm enough.
Service
8.0
The staff was incredibly helpful, taking my luggage when I arrived early and addressing my TV remote issue promptly. However, I felt there was a difference in service levels for foreigners compared to local Japanese guests.
Location
10.0
The hotel is perfectly located, just a 5-minute walk from Hakodate Station, and close to shops and great restaurants. It’s also not far from the morning fish market and the bay area.
Dining
Facilities
Great location
Small rooms
Gary
United States of America,
January
2025
8.4/10
I had a mixed experience at this hotel. On one hand, the location is fantastic, just a short walk from the station and surrounded by charming shops and eateries. The staff was incredibly friendly and helpful, which made my stay more pleasant. However, the room was quite small and freezing when I first arrived, and I felt the checkout process could be improved.
Rooms
5.0
The standard room was very small, but it was clean. It was freezing when I first arrived, which wasn't ideal.
Service
7.0
The staff was friendly and very helpful, taking my luggage when I arrived early and assisting with a TV remote issue. However, checkout service was not very helpful.
Location
10.0
The location was perfect, only a 5-minute walk from Hakodate Station and close to a convenient store. I loved exploring the nearby shops and eatery options.
Dining
Facilities
Michael
United States of America,
January
2025
9.4/10
I recently stayed at this hotel, and overall, it was a pleasant experience. The location is fantastic, really close to the station and some amazing shops and eateries. The rooms were nice and clean, but I found them a bit small and chilly on arrival. The service was generally helpful, although checkout could have been smoother. I'd say it's a good spot for the price, but there's room for improvement in certain areas.
Rooms
7.0
The rooms were fairly small but had everything I needed. They were nice and clean, though I did find it freezing when I first arrived.
Service
7.0
The staff were incredibly helpful in assisting me with my luggage upon arrival and fixing an issue I had with the TV remote. However, they weren't as helpful during checkout.
Location
9.0
The location was great, very close to the station and perfectly positioned between two tram stations. It felt convenient and was just a walk away from the bay area and morning fish market.
Dining
7.0
I didn't have much to complain about in terms of the food. Dining options were satisfactory.
Facilities
6.0
The hotel had decent facilities, but nothing particularly standout.
Joseph
United States of America,
December
2024
6.8/10
The hotel has a great location, just a short walk from Hakodate Station and close to local shops and restaurants. While the staff were friendly and welcoming, the room I stayed in was extremely small with a layout that felt awkward. I also had a frustrating experience with the service at the buffet. Overall, it’s convenient and clean but has a few downsides regarding room size and service nuances.
Rooms
5.0
The room was extremely small with a very weird layout, which made it less comfortable than I hoped.
Service
7.0
While the staff was excellent, I noticed they seemed to treat foreigners somewhat differently, which felt a bit off.
Location
9.0
The location is fantastic, very close to the station and in-between two tram stations, making it super convenient.
Dining
Facilities
7.0
The facilities were basic but clean, and the overall environment was quite nice.
Todd
United States of America,
December
2024
7.6/10
I had a mostly great experience at this hotel. The rooms were very good and bright, but I did find it quite chilly upon arrival. The location is fantastic, just a short walk from Hakodate Station, making it super convenient. However, the service could have been more welcoming, especially towards foreigners. Overall, it was a decent stay with its pros and cons.
Rooms
7.0
The rooms were very good and bright, but it was freezing when I first arrived. I had booked four twin rooms on Level 4 of the adjacent hotel building.
Service
6.0
The service was a bit odd at times; the staff seemed to hover around during breakfast. However, they were helpful with luggage and fixing an issue with the TV remote.
Location
9.0
It's only a 5-minute walk from Hakodate Station, which is fantastic. The area is vibrant, filled with beautiful shops and Izakayas selling fresh marine products.
Dining
8.0
I didn’t find anything to complain about in terms of the food; the dining options were eclectic and interesting.
Facilities
8.0
The facilities include a clean and modern environment, making for a pleasant stay overall.
Great location
Service inconsistency
Lawrence
United States of America,
December
2024
9.0/10
The hotel has a great location, just a short walk from Hakodate Station and close to convenient stores and seafood markets. The rooms are simple but comfortable, making it a decent choice for a short stay. The service was generally respectful and welcoming, but there were moments where it felt a bit detached, especially for foreign guests. Overall, it offers good value for money, but the dining options could use some improvement.
Rooms
7.0
The rooms are quite small for two people but are liveable for a short stay. They were comfortable enough, especially for the price.
Service
7.0
The staff were generally excellent, helpful, and respectful. However, I did notice a slight difference in the treatment of foreign guests compared to locals, which was a bit off-putting.
Location
10.0
The location is perfect, very close to Hakodate Station and within walking distance to fresh seafood markets and the bay area.
Dining
5.0
I didn't have any complaints about the fresh ingredients, but the dining options were limited and could definitely be improved.
Facilities
6.0
Facilities were decent, but nothing particularly standout.
William
United States of America,
December
2024
8.8/10
I had a pleasant stay overall at this hotel. The location is super convenient, making it easy to explore the area with shops and eateries nearby. The rooms are decent, but they could use some improvement when it comes to lighting and temperature control. The service was mostly great, with friendly staff who were helpful, except for a few minor hiccups during checkout.
Rooms
6.0
The rooms were a bit on the small side and were completely dark on the first night since we didn’t notice the lighting instructions at first. It took a while to warm up as well.
Service
8.0
The staff were excellent, very respectful, and welcoming. They handled my luggage when I arrived early and fixed an issue I had with the TV remote promptly. However, the checkout experience wasn't as smooth as I'd hoped.
Location
9.0
The location was great, very close to the main station and within walking distance to various tram stops and shopping options. It was also not far from the beautiful bay area and the bustling fish market.
Dining
7.0
I didn't have much to complain about regarding the food, but it wasn’t anything special either.
Facilities
7.0
The hotel had basic facilities that met my needs, but nothing extraordinary stood out.
Brandon
United States of America,
December
2024
8.0/10
My stay at the hotel was quite pleasant overall. The location was fantastic, making it super convenient to get around. The rooms were cozy and had everything I needed, but they were a bit on the small side. The staff was incredibly friendly and helpful, which made a big difference in my experience. However, I felt that the dining options could have been better, especially when it came to breakfast. The overall value for money was decent, though Wi-Fi was an extra charge, which was a bit of a downside.
Rooms
8.0
The rooms were fairly small but cozy, equipped with everything I needed for a comfortable stay.
Service
9.0
The staff were incredibly helpful, friendly, and always made me feel welcome.
Location
10.0
The hotel was in a great location, very close to the station and surrounded by beautiful shops and restaurants.
Dining
6.0
The dining experience left a little to be desired, particularly the breakfast options.
Facilities
7.0
Facilities were decent overall, but nothing particularly stood out.
Harvey
United States of America,
December
2024
9.4/10
I had a pleasant stay overall, but there were a few hiccups. The rooms were a bit chilly when I first arrived and the lighting was a bit poor, but they were otherwise comfortable. The staff was very friendly and helpful, which made up for the minor issues. The location was excellent, so close to the station and convenient stores. Just be prepared for a few quirks when it comes to the room setup.
Rooms
7.0
The rooms were comfortable, but I found it a bit freezing at first, and the lighting was lacking.
Service
9.0
The staff were incredibly friendly and super helpful, making sure I had everything I needed.
Location
10.0
The hotel is in a fantastic location, just a short walk from the station and close to shops and eateries.
Dining
Facilities
7.0
The facilities were decent but nothing particularly stood out.
Helpful staff
Chilly rooms
David
United States of America,
December
2024
9.8/10
I had a good stay at this hotel which offers a great location near the station and seafood markets. The rooms were cozy and surprisingly spacious for Japan, and I appreciated the extremely friendly staff who were very helpful. However, I did notice some inconsistency in service towards foreigners, and the breakfast selection could use some improvement. Overall, I found it to be a decent value for money.
Rooms
8.0
The rooms were cozy and surprisingly spacious, especially for Japan, making my stay more comfortable.
Service
7.0
The staff were incredibly helpful, taking my luggage when I arrived early and fixing an issue I had with the TV remote. However, I felt that they treated foreigners a bit differently than local guests.
Location
10.0
The hotel's location is fantastic—only a short 5-minute walk from the station and close to fresh seafood markets and great restaurants.
Dining
5.0
I was not very impressed with the dining options, particularly with the limited choices available for breakfast.
Facilities
7.0
The facilities were adequate but nothing to rave about; the cozy rooms were the highlight for me.
Great location
Inconsistent service
Phyllis
United States of America,
December
2024
9.2/10
I had a nice stay at this hotel thanks to its great location close to the station and numerous restaurants. The staff were friendly and welcoming, which made my experience pleasant. However, I found the room to be a bit small and it took a long time to warm up. Overall, it's a decent place for the price, but some areas could use improvement.
Rooms
7.0
The room was fairly small but had everything I needed. It did take quite a while to warm up, which was a bit uncomfortable at first.
Service
8.0
The staff were super nice and friendly, making me feel welcome. However, they weren't very helpful with checking out.
Location
9.0
The location was excellent; it was very close to the train station and surrounded by fantastic restaurants and shops. I could easily walk to the seafood markets and enjoy the local scene.
Dining
Facilities
Great location
Room was small
Chris
United States of America,
December
2024
7.2/10
The hotel has a fantastic location, just a short walk from the station and surrounded by unique shops and seafood restaurants. I found the rooms to be quite small but cozy enough for a quick stay, although they took a while to warm up. The staff was friendly and welcoming, but the service during checkout could use some improvement. Overall, it offers great value for money, especially being this close to everything.
Rooms
7.0
The rooms are quite small for two people but liveable for a short stay. They were cozy, though it took a very long time to warm up despite setting the heating to 30 degrees.
Service
6.0
The staff was courteous and helpful, making us feel welcomed. However, the checkout process could have been smoother, as we felt watched while eating at the buffet.
Location
9.0
The location is excellent, just a short walk from the station and near fresh seafood markets and a convenient store.
Dining
7.0
Dining was decent, but nothing exceptional. The homemade bread was a nice touch, yet there was room for improvement in the food offerings.
Facilities
7.0
The facilities were basic but adequate for our needs. Overall, the hotel met our expectations for a quick getaway.
Samuel
United States of America,
December
2024
9.6/10
I had a pleasant stay at this hotel, which is conveniently located just a short walk from the main station and local attractions. The rooms were cozy and clean, though a bit small for two people. The staff were incredibly friendly and helpful, making my experience even better. However, the dining options left a little to be desired, lacking variety. Overall, it was a good value for money, especially given the excellent location.
Rooms
7.0
The rooms were very clean and well-equipped, but quite small for two people. Still, they were comfortable for a short stay.
Service
9.0
The service was excellent; the staff were friendly and took care of my needs promptly, like helping with my luggage and fixing minor issues.
Location
10.0
The hotel is ideally situated, just a 5-minute walk from the Hakodate Station and close to tram and bus stops, making it super convenient for exploring.
Dining
6.0
The food was decent, but I would have appreciated more variety in the breakfast options.
Facilities
8.0
The facilities were satisfactory, and the overall atmosphere was cozy and welcoming.
Helpful staff
Small room size
Richard
United States of America,
December
2024
8.6/10
I had a decent stay at this hotel. The location was amazing, being super close to the station and several great restaurants. The room was a bit cold when I first arrived, but overall, it was clean and had all the necessary amenities. The staff were friendly and helpful, though I noticed some differences in how they treated guests. For the price, I think it offers good value, but the dining experience could use some improvement.
Rooms
7.0
The room was fairly small but clean and had everything I needed. It was a little chilly at first, but I managed to get comfortable.
Service
8.0
The staff were excellent and took care of my luggage when I arrived early. They quickly helped fix an issue I had with the TV remote, and I appreciated their friendliness. However, I felt there was a slight difference in the level of service for foreigners versus locals.
Location
9.0
The hotel was in a fantastic location, just a 5-minute walk from Hakodate Station and close to two tram stations. There were also plenty of restaurants nearby, which was a huge plus.
Dining
6.0
I didn't have any complaints about the food, but it didn't stand out as exceptional either. It's worth exploring nearby options for better dining experiences.
Facilities
7.0
The hotel had the necessary amenities, but nothing particularly luxurious or standout. It was adequate for my needs.
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